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Q – I just received the trap I ordered but I changed my mind. Can I return it?
A – Sure. There is a 20% restocking fee and your are responsible for the shipping of it back. We will refund the purchase price minus 20% once we receive the trap. Original shipping charge will not be refunded. All returns are subject to inspection before refund is given.
Q - I received my trap 3 weeks ago but just opened the box and it was damaged during shipping. What should I do?
A - It is very important to open your trap box immediately upon arrival to inspect for shipping damage. We have only 10 days from the day of delivery to file a claim with UPS or Fed-X. We could try to put in a claim but if claim is denied, you would be responsible for the cost of the trap and shipping charges.
Q - I received my trap over a month ago and want to return it. Can I?
A - Sorry, there are no returns on traps over 30 days unless it is for warranty work or replacement. There is a 5 year warranty from date of purchase that covers animal damage and workmanship.
Q – My trap arrived damaged, it looks like it was crushed during shipping. What should I do?
A – Call us immediately, we will arrange for a pick-up with the shipping company. Please keep the trap in the original box. When it has been picked up, we will send another one out to you right away. There is no charge to you.
Q- I ordered the wrong size, what should I do?
A – You can return the trap, you are responsible for the shipping back to us and a 20% restocking fee applies. Once it is received, the right size will be shipped out. A refund or charge for difference will be made at that time. ****Please give us a call if you think the trap size is wrong. We can help you with techniques to catch the light weight animals in the larger size traps.
Q – My trap doesn't seem to be working properly, what should I do?
A – Call us, perhaps it's the variable trigger setting. We can give you directions for setting properly, directions also come inside the trap on a yellow card.
Q – I have tried everything, it still doesn't work right, now what?
A – It might be defective. Call us and let us know you want it returned. We will issue a call tag and the shipper will arrange to pick up the trap at the original delivery address. The manufacturer will check it thoroughly and if it is found to be defective, another trap will be shipped to you at no charge. Please keep the original box for return shipping and enclose a note about the problem. We do not accept COD returns.
Q – I ordered a trap a week ago and you said it was shipped. But it's still not here. Where is it?
A – Ground service can take 7 – 10 days from shipping date. You probably received a tracking number with your sales receipt. You can track by phone or on-line. Or you may call and we will track the package for you. If an order is lost during shipping, we will re-send at no cost to you.
Q – The trap seems to be working properly but I can't catch the animals. What should I do?
A – Give us a call, we will help you with baiting techniques for different animals.
Motor Freight Traps
VERY IMPORTANT: The boxes need to be inspected thoroughly on all sides for any apparent damage that can occur during shipping. Do not sign for boxes that have damage where you can tell the trap inside is damaged. Refuse the trap, the motor freight company will ship the trap back to us and another trap will be shipped to you. Even if the box appears undamaged, PLEASE sign "with possible hidden damage." Please unbox trap right away to inspect for any hidden damage. If there is any damage, call us immediately with description of damage so a claim can be filed. After 10 days from delivery, claims will be denied by the trucking companies. So it's very important to inspect upon arrival and unbox and inspect again within 2 days of receiving.
