Shipping Charges

We do not have our shopping cart automatically compute your shipping charges for a valid reason. We firmly believe in helping our customers save their hard earned money.   Shipping is more complicated than what most people realize.   Our products ship from numerous locations, some items can be multi packed and some not.   The savings occur when multi packing or shipping to a commercial address.   In most cases one box will ship for less than two boxes but not all the time.   Sometimes two smaller boxes will ship for less than one very large box.   Carriers base their rates on box dimensions more than weight, the larger dimensions of the box, the higher the shipping.   Shipping to smaller rural locations is higher than to large metropolitan areas.   For most items we utilize the most common carriers, UPS and Fedex.   We receive discounted rates from these carriers so we pass along the savings to our customers instead of pocketing the profit.   We have tested numerous website checkouts that have built in shipping rates and 100% of the time, our shipping would have been much cheaper, sometimes as much as $30.00 to $40.00!   There is no such thing as “free shipping,” if a site says free shipping, the cost is built into the product most of the time.

As you can see, it is nearly impossible for traditional shopping carts to compute shipping accurately and fairly.   We have tried our very best to put the average cost of shipping next to the items, this can go up or down based on location equipment is shipping to.   Please note - shipping for one item seldom doubles for shipping two or triples for shipping 3, etc.

If you require exact shipping, we encourage you to email for a shipping quote.   In most cases, this will only delay your order processing for about a day as we put the quote together.   We always quote motor freight and large orders before shipping items, this can take 24 to 48 hours.   We always ask for a commercial address if the residential shipping seems high to us.   We always compare shipping companies for cheapest shipping unless customer specifies to use one company over another.

Does this create more work for us?   The answer is yes, but we believe in good old, out of fashion customer service, as a small company we can offer this where larger businesses do not.

Your credit card is not charged until items have shipped. We will add the shipping cost to your order total.

Warmest regards,

Wanda and Marshal of Heart of the Earth Animal Equipment.